This review is from: Ridgid ZRR861150 18V Lithium Ion X3 Hammer Drill (Tools & Home Improvement)
Batteries last about a year and Ridgid will not replace them. They will however make you wait on hold for 20 minutes to talk to a customer service rep who will be completely unhelpful.
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This review is from: Ridgid ZRR861150 18V Lithium Ion X3 Hammer Drill (Tools & Home Improvement)
From recient experience I can tell you that Ridgid does not necessarily honar their lifetime warranty. Despite religiously, and carefully registerring each new tool-it is supposed to be a lifetime warranty afterall-Ridgid claims to have only two out of ten of my tools (not including registered batteries) registerred. Therefore, they will not honar the warranty on the tools they claim were never registerred.
Homedepot on the other hand has been most helpful and has replaced my worn out batteries and tools free of charge, thereby honoring the Ridgid warranty themselves without any obligation to do so. Furthermore, Homedepot has promised to take up the issue with Ridgid.
My advice, for what it's worth is to purchase Dewalt rather than Ridgid if like me, you were considerring Ridgid battery tools because of the lifetime warranty.
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This review is from: Ridgid ZRR861150 18V Lithium Ion X3 Hammer Drill (Tools & Home Improvement)
Only used twice, but put holes through block and brick with ease. Installed CCTV system and all outside mounts were on brick. Would have been impossibe without this drill.
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